FAQ

FAQ

About the project (product)

Q I would like to support the product, but where can I send an email or message?

A

Please use "Ask a question" or "Support message" under the "Support/participate in the project" button at the top or bottom of each product project details page.
Q I want to post a comment on a project.

A

Please use "Ask a question" or "Support message" under the "Support/participate in the project" button at the top or bottom of each product project details page.
Q Where can I see which projects I'm backing? Also, where can I check the progress of the project I supported?

A

You can check the supported projects by clicking on each category from the "Current Mirai achievement level (industry tree)" located in the middle of the top page of the MATSURI site or in the header/footer.

Q Support purchase/cancellation

A

This site introduces various projects and products. The products that everyone can support and purchase are products that use algae, so they are valuable products. For that reason, we also introduce products that will be commercialized after receiving your order. Your support purchase will lead to the first step to build the industry of the future. Please take a look at the various projects and products that will make your future richer and support your purchase. For cancellations and returns, please refer to "Shipping and Returns (Items required by law)" on the relevant product detail page.

Q Want to participate in a project?

A

For each project posted on this site, it is necessary to participate in the MATSURI project operated by CHITOSE BIO EVOLUTION PTE.LTD. Therefore, please contact us from the inquiry on the MATSURI partner page. https://matsuri-partners.chitose-bio.com/join/
Q I would like to consult with you before starting a project.

A

Thank you for considering participating in the MATSURI project. For more information, please contact us from the contact page on the MATSURI partner page. https://matsuri-partners.chitose-bio.com/join/